Cancellation & Refund Policy
How to cancel a Procupy plan, when it stops, and when we refund a payment — prepaid plans, auto-renewing plans, auction packs, and billing errors.
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Effective date: 9 October 2026
This policy explains how cancellations and refunds work for paid Procupy plans and add-ons bought through our website or app. It forms part of our Terms of Service. Procupy is operated by Procupy Technology Private Limited, India.
1. What you can buy
- Prepaid plans (monthly or annual) — paid once up front for a fixed period. They do not renew automatically.
- Auto-renewing monthly plans — where offered, charged at the start of each month until you cancel.
- Auction packs — one-time purchases that add extra live auctions to the current period.
2. Cancelling
- Prepaid plans need no cancellation: they simply end on the last day of the period you paid for, and your organisation moves to the Free plan.
- Auto-renewing plans can be cancelled at any time from Settings → Billing by an owner or admin, or by emailing us. Cancellation takes effect at the end of the current billing period; you keep paid features until then and are not charged again.
- Cancelling a plan never deletes your data. You can keep using Procupy on the Free plan and export your data at any time.
3. Refunds
Except where required by law, fees for a period that has started, and auction packs that have been purchased, are non-refundable, and we do not give pro-rated refunds for unused time or unused auctions. We will refund you in full when:
- you were charged more than once for the same purchase;
- money was debited but the payment failed and your plan or pack was not activated;
- you were charged after cancelling an auto-renewing plan before its renewal date; or
- we materially reduce a feature you paid for and cannot offer a fair alternative.
4. How refunds are paid
Approved refunds go back to the original payment method (card, UPI, net banking, or wallet) through our payment partner, Razorpay. We start the refund within 2 business days of approving it; your bank or card issuer usually credits it within 5–7 business days after that.
5. Requesting a refund
Email contact@procupy.com within 30 days of the charge with your organisation name, the payment date and amount, and the Razorpay payment ID from your receipt. We aim to respond within 2 business days.
6. Contact
Questions about billing, cancellations, or refunds? Email contact@procupy.com or reach us via our contact page.